Email: Info@aramintasolutions.co.uk
Complaint Handling
Webinar 1: Creating an effective complaint procedure (Date: TBC Price £100)
Complaints to the Legal Ombudsman (LeO) are increasing and the SRA is tightening its' rules on how law firms should handle complaints. Join us for valuable insights on this practical, focused webinar.
What you'll learn
- Why complaints are on the increase
- Identifying some of the key challenges faced
- Practical steps to consider when setting up a complaint process from scratch
Who is this webinar for?
- Practice/Office Managers,
- Sole Practitioners
- COLPs, Risk Managers
Staff Inductions
Webinar 2: Great staff inductions
(Date: TBC Price £100)
You never get a second chance to make a first impression, so make it count.
What you'll learn
- How to put together a practical staff induction programme that will not only give your new hires a great welcome, it will help them hit the ground running.
Who is this webinar for?
- Practice/Office Managers, HR personnel
- Sole Practitioners
- Administrative/support staff
